1. Introduction

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Welcome to GB Projects (“we,” “us,” or “our”). We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [Website URL] or use our services. Please read this policy carefully to understand our practices regarding your personal data.

 

2. Information We Collect

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We may collect the following types of information:

• Personal Information: When you contact us, request a quote, book a service, or sign up for any other offerings, we may collect personal information, including:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Details specific to your home improvement project

• Service and Project Details: To provide accurate quotes and ensure the successful completion of our services, we may request specific information related to your property, preferences, and the scope of work.

• Payment Information: If you make payments online, we may collect payment details such as credit/debit card information and billing address. Payment information is handled securely in compliance with industry standards.

• Technical Information: When you access our website, we may automatically collect technical data, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device type

  • Browsing actions and patterns (e.g., page views and clicks)

  This data helps us improve the functionality of our website and tailor our services to user preferences.

• Cookies and Tracking Technologies: Our website uses cookies, pixels, and similar tracking technologies to enhance the user experience, analyse trends, and administer the site. For more information, please refer to our Cookie Policy.

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3. How We Use Your Information

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We use the collected information for the following purposes:

• To Provide Services: We use your information to process service requests, provide quotes, schedule consultations, and fulfil our contractual obligations.

• To Process Payments: Payment information is used solely for billing and transaction purposes, handled in a secure environment.

• To Communicate: We use your contact information to communicate with you about your project, respond to enquiries, and provide updates.

• To Improve Our Website and Services: Technical information helps us monitor site performance, identify potential issues, and personalise your experience.

• Marketing and Promotions: If you have opted in, we may send you promotional offers and updates on our services. You can opt-out at any time by following the instructions in these communications.

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4. Legal Basis for Processing Personal Information

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We process your personal information based on the following legal grounds:

• Consent: For activities such as marketing, we rely on your explicit consent.

• Contractual Necessity: To provide services and fulfil agreements, such as processing bookings and payments.

• Legal Obligations: To comply with applicable laws, regulations, and government requests.

• Legitimate Interests: For improving our services, understanding user behaviour, and conducting analyses.

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5. Information Sharing and Disclosure

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We do not share your personal information with third parties, except in the following cases:

• Service Providers: We may share information with trusted third-party providers who assist us with our operations, such as payment processing, data hosting, and customer support. These providers are contractually obligated to keep your information confidential and only use it as necessary to perform their services.

• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant third party, provided they comply with this Privacy Policy.

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6. Data Security

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We implement a variety of technical, administrative, and physical security measures to protect your information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for all data transmitted via our website

• Access controls to restrict access to personal information to authorised personnel

• Regular software updates and vulnerability testing to ensure our systems are secure

While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure.

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7. Data Retention

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We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

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8. Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to collect information and improve the user experience. Cookies are small files stored on your device to remember information about your visit. You can manage your cookie preferences through your browser settings, though disabling cookies may affect certain functionalities on our site.

For more details, refer to our Cookie Policy.

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9. Your Rights

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Depending on your jurisdiction, you may have certain rights over your personal information, including:

• Right to Access: You can request a copy of your information that we hold.

• Right to Rectification: You may request corrections to inaccurate or incomplete data.

• Right to Erasure: You may request deletion of your personal information under certain conditions.

• Right to Restriction of Processing: You can request that we restrict how we use your information.

• Right to Data Portability: You may request your data in a structured, commonly used format.

• Right to Object: You may object to the processing of your data for certain purposes, such as direct marketing.

To exercise any of these rights, please contact us at [Contact Email].

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10. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any site you visit.

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11. Children’s Privacy

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Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete this information promptly.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date. We encourage you to review this policy periodically.

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13. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

• Email: Info@gb-projects.co.uk

• Phone: (+44) 78773 85797